Thursday, November 15, 2007

Wisconsin VA: Clients, You Need to be Trained!

I am dedicating this blog to all of my fellow Virtual Assistants out there who are struggling with clients. As a service to my fellow VAs I will attempt to setup some guidelines for CLIENTS to facilitate better communications and a better working relationship with you and your Virtual Assistant. Your relationship can be a great one and your Virtual Assistant can help you in so many ways. Your Virtual Assistant can help you:
  • Launch your business
  • Take your business to the next level
  • Bring in more clients
  • Provide the polish and professionalism you deserve in your business
  • ...and many, many more!

Keeping all of these in mind, clients need to be mindful of how the system works. Clients of Virtual Assistants have the distinct advantage of hiring on a Virtual Assistant for a fraction of the hours that you would otherwise bring in a Full-time assistant or even a Temporary. Clients can have the professionalism that only experienced administrative professionals can provide for 20, 30, 40 and more hours each month. The problem is, Clients, that that administrative professional you've hired for 25 hours per month, is only obligated to work on your project for 25 hours per month. Those 25 hours can be divided up in any number of ways from 1 hour each day to 25 hours in one week. The time charged to perform the work is not only hitting the Forward button, answering the phone, but actually the time YOU, Client, require your VA to wait for that phone call or email. If you require your VA to wait for an email for 1/2 a day then that is 4 hours of time you could be charged essentially. As a former Department Manager of a major US Corporation, one that was very mindful of being conscientious when it came to charging time to a project, I have learned to be very meticulous to make sure all time is recorded and can be accounted for. This actually serves to protect You, the Client!

There is hope however! See my next blog to continue!

Take care!

Gretchen Koehler-Swaney
Virtual Assistant, Project Manager and Business Analyst
Prairie Business Partners LLC
www.prairiebusinesspartners.com

No comments: